Thursday, June 30, 2011


Old Yeller

No not the Disney movie about the dog…this is more about me and my attempt to not yell. First and foremost…I am a yeller…Sometimes this is a good thing and sometimes this is a bad thing. I have really, really tried to tone down and stop yelling and over the last few years I have seriously reduced what I yell about and when I decide to raise me voice.

This past New Years…my New Years Resolution was to not yell anymore. I did pretty good for a few months, but lately I have been yelling a lot. I have been yelling at the kids, our subcontractor in charge of remodeling the kitchen at the new house, custom service representative…you name it.

The problem is this…no one listens to me if I don’t yell...NO ONE!

Hearing Issue

My kids seemed to have this weird hearing issue / condition. Apparently they can only hear what I’m saying when I yell. I have had their hearing checked out and every time the result is good.

I don’t believe it’s a speech thing either. One of my best friends is a speech therapist and doesn’t believe that there are any speech type issues so I default back to their hearing…and yes I am being very sarcastic.

If I ask them to do something like, put away their toys, pickup their room, put clothes away, straighten up etc…something of that nature it just seems to get ignored. When I ask a second or third time (the level of my voice raises with each request) it’s like they can’t hear me or don’t understand what I am saying. It’s not until I YELL at them TO PICK UP YOUR STUFF NOW that anything seems to happen. Then the frantic efforts to pick everything up as quickly as possible kicks into full gear.

Not Just the Kids

But what I have noticed is that it’s not jus my kids that don’t listen…no one does. Customer Service types, Contractors, business types…no one seems to respond or act upon a request until the yelling starts…and to be honest it really, really pisses me off.

To the point that anytime I actually get good customer service I make a point to tell that person that I appreciate the time and effort that they gave me. It’s a real problem. I honestly believe that not too many people give a crap about how they treat you until the yelling starts and the threats to go some where else come into play. And what’s even more disturbing is that I have fallen right into the trap.

I am not shy about voicing my displeasure when I get bad service. So when I receive poor customer service at a place like Best Buy or Lowes I have no problem in requesting a Manager immediately. Answers like “its store policy” or “the company’s policy” are understandable, BUT that does NOT give the stores employee a right to treat me like crap. So when I tell the person behind the counter that they are extremely rude and very disrespectful in a very loud tone so other potential customers can hear me, that is the only way I seem to get an immediate turnaround and an offer to rectify the situation.

Do NOT get me wrong or misinterpret the situation here…I am NOT difficult to deal with as a customer. BUT I expect a certain quality of courtesy when making a purchase and if you are going to be rude to me – I will gladly make my purchase somewhere else.

Getting Better

Honestly the kids are getting way better at listening. Well, after we (the Parental Figures) sat them all down and explained to them that we are not going to ask them repeatedly to pickup their things anymore. Instead we are going to ask once and only once, no more repeat warnings. After that the leftover stuff gets collected and not…and this was the key, NOT thrown away, BUT collected and then given away to Goodwill…I was amazed how well they started hearing.

They knew we wouldn’t throw away their stuff, but they know I take stuff to Goodwill because I have taken them with me when we donate things. I have explained to them how this helps out others who are not as fortunate as we are. Well the thought of giving away their toys, games, electronics stuff to Goodwill seems to be working so far. Now if only I could find away to get others to hear as well…

1 comment:

  1. Huh? What did you say?

    I could have written the same blog. Kids are one thing, but you're absolutely right about store clerks, customer service reps, contractors, etc. People just don't care anymore.


Inside Bill's Head -- Previously Known as (Inside the Head of a Grieving Single Dad)

In August of 2009 my wife Jennifer passed away from an Anaplastic Astrocytoma Brain Tumor. She was only 38 years old. She left me and our two little girls Abbie and Allie to continue life’s journey.

I promised her that I would NOT become angry and bitter about what order to do that I am attempting to write to express my thoughts and feelings.

This site is a place where I can express my thoughts, feelings and rants...